Is it free to use the application?
How can I download this app?
By clicking on the “Install” button there the application will download and install itself.
Can I upload my case any time of the day?
Can I upload a family members' case? Whose TAJ number do I enter in that case?
Please note that you must have received permission from the patient before uploading the case. If you upload without permission you commit unlawful data processing. In case of a child patient you must have permission from the parent or guardian.
To upload somebody else’s case you log in to the application yourself but put down the patient’s data as patient data, and take photographs of the patient’s ID documents not your own.
Can I upload pictures I made outside the app?
Can I use the teledermatological consultation from a laptop or computer?
The app is not compatible with my phone. What can I do?
The only thing to keep in mind is to write down the “PDF password” from the “Settings” page (gear icon) before giving back the device, in order to access your results when they arrive in your email account. On the same “Settings” page if you click on the “Log out” button, the original user of the device will never be able to see your “PDF password”. (If you do not log out, this password will remain accessible.)
I cannot use the front-facing camera. How can I take a picture of my face?
For taking pictures within the app, the easiest way is to stand in front of a mirror and take a picture of yourself in the mirror. A bit more complicated way is to take a photo of yourself directly while adjusting the phone watching its screen in the mirror.
We are doing our best to include a camera switch option, however. We are asking for your patience in the meantime. Launching the app quickly was our top priority, thinking that speed was of the essence, therefore the implementation of many convenience functions have been delayed.